Is the event date confirmed?

For concerts or sporting events (not football) , the event dates are usually confirmed. However, please check the start/time of the event with the respective organizer. For football events there are usually different rules as to when the final kick-off date and time is announced. Generally, the leagues' schedules are set at the start of the season. The exact dates and kick-off times vary in each country and league. You can use the following guidelines to better plan your football trip: Germany: approx. 6-8 weeks in advance England: approx. 6-8 weeks in advance Italy: approx. 2 weeks in advance Spain: approx. 2 weeks in advance France: approx. 3-4 weeks in advance Netherlands: approx. 4 months in advance Some dates, such as cup finals or European Cup dates, have fixed dates. Please check the official website of the respective host club or the corresponding league to be sure.

How and when do I receive my tickets?

You will usually receive the tickets approximately 1-3 days before the event as e- or mobile tickets by email. We are a recognized reseller or sub-agency of the organizers' official partners. This means that we are dependent on the organizer providing the tickets. This usually only happens a few days before the event. We will do our best to send you the tickets as quickly as possible.

Where will we sit in the stadium/arena?

During the booking process, you can see the areas where your seats are located under ticket details. Your seats will be in the marked area. In the event that the seats are not available, you will automatically be assigned better seats (upgrade). Can we sit next to each other? Whether and how many adjacent seats are available varies depending on the event. If you purchase multiple tickets in one booking, we will endeavour to assign you seats next to each other or in close proximity. You will receive detailed information about this by clicking on Ticket Details when you select your ticket category. If you are planning a trip with a larger group and would like everyone to sit together, please contact us directly by email or phone. We are happy to help you check seat availability and handle group requests. We want to make sure you have a great time!

What happens if the event is postponed or cancelled?

If the event you booked is rescheduled to another date, you don't need to worry. Your tickets will remain valid for the new date. If you have booked a hotel, we will take care of adjusting your hotel reservation to the new date. Our customer service will contact you to discuss the new travel dates and confirm your changed hotel booking according to your wishes. We make sure that you don't have to worry about changes to your plans! What happens in the event of a cancellation? If the event you booked is cancelled without a replacement date, you can relax - your tickets will be automatically cancelled and you will receive a refund.

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